Page 75 - How America's Best Places to Work Inspire Extra Effort in Extraordinary Times

62B RE-ENGAGE

for their efforts is not in the trophy they lug home but the
pride in knowing they are having a profound impact on the
lives of both employees and customers of the organizations
they feel privileged to lead.
These are, in short, the sounds of pure joy. Kazoos and
all, these are the signs, the glimmers if you will, of a culture
worth striving for.

: CASE STUDIES OF THE SIX ENGAGEMENT DRIVERS

In the following six chapters we present detailed profiles of six Best-
Places-to-Work employers that recorded the highest survey scores on
each of the six drivers. These companies not only achieved high over-
all employee engagement scores, but recorded particularly outstand-
ing scores on one of the six drivers, thus revealing it as a “signature”
of their respective cultures. We wanted to fully explore how they went
about creating the conditions that led to their outstanding results.
The featured companies are:

: Chapter 4: Steering the Ship and Inspir-
Quality Living, Inc., located in Omaha,
Nebraska
ing the Crew: Trust and Confidence
in Senior Leaders
Winchester Hospital, located in Win-
Chapter 5: The Real Job of Managers:
Keeping Employees Aligned and
chester, Massachusetts
Engaged
Nalley Automotive Group, headquartered Chapter 6: The Power of “We” to
in Atlanta, Georgia Magnify Engagement: Building Team
Effectiveness
Rackspace, headquartered in San Chapter 7: Job Enrichment and Profes-
Antonio, Texas sional Growth: The Present and
Future Driver
Joie de Vivre Hospitality, headquartered Chapter 8: The Never-Ending Source
in San Francisco, California of Engagement: Valuing Employee
Contributions
Vertex Pharmaceuticals, located in Chapter 9: Employee Well-Being: The
Cambridge, Massachusetts Ultimate Benefit