Page 83 - How America's Best Places to Work Inspire Extra Effort in Extraordinary Times

70B RE-ENGAGE

: The growing reliance on teamwork, self-managing units, lat-
eral instead of vertical information flows, and collaborative
decision making has made good communication even more
essential.

These challenges have put unprecedented pressure on both com-
pany leaders and direct supervisors to manage talent more effectively
at the very time it has become more difficult to do so.

: WHAT THE SURVEY RESULTS SAY: IT’S MORE ABOUT
SENIOR LEADERS THAN SOME MAY THINK

Our analysis of survey items about senior leaders, when compared
with survey items about managers, revealed these findings:

: Of the 11 survey statements with the biggest engagement
score gaps between winning and nonwinning employers, 5 of
them reflected issues over which senior leaders exercise more
influence, while only 2 fell more under the manager’s sphere
of influence.
: Item correlations indicate that senior leaders appear to be
having a somewhat stronger relative impact than direct man-
agers in influencing the engagement of employees.
: The 7 survey items reflecting issues over which both leaders
and managers share influence served to distinguish winning
from nonwinning workplaces far better than the other 30
survey items.

For a more detailed look at survey item comparisons, see Appendix D
at www.re-engagebook.com.
Best-Places-to-Work survey comments mirror the quantitative re-
sults. They also support conclusions reached by other survey firms
about the importance of senior leaders in the employee engagement