Page 91 - How America's Best Places to Work Inspire Extra Effort in Extraordinary Times
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78B RE-ENGAGE
we are just told what to do and are expected to jump and do it no
matter how long it takes.”
: “They offer this whole ‘open and honest communication’ policy, but
they never honor it, not to the call center and support staff. I am
currently in the process of looking for a new job, but while I am
still here, I will gladly put my two cents in about how I feel about
working here, because others should be warned as well.”
: “I believe management is pretty opaque around here. I’ve been
here for four years, and I generally go to people who hang out with
managers socially to find out what’s coming down the pike. There’s
very little effort to engage others outside of management. There
were questions on this survey about trusting leaders and manage-
ment; I don’t have that trust. Very little explanation is given for
the why of things.”
Positive Comments
There were also many comments expressing appreciation for senior
leaders who make the effort to be more open, less “close to the vest”
with information, and who focus on listening to their employees and
taking their ideas seriously:
: “Our CEO meets with people in small groups to find out how they
can better the company, and implements suggestions we make. I
have never worked for a company where the CEO took time to sit
down with us and actually wanted our feedback.”
: “I began researching ABC Company about six months ago. I was
impressed when I found the direct phone numbers to the CEO and
senior management team listed clearly on the Web site. Only a
handful of companies have enough confidence in their quality of
service to do that.”
: “There’s definitely a sense that managers at all levels listen to their
employees. . . . For instance, our CEO typically schedules an off-
site breakfast called ‘How to Make XYZ Company a Better Place
to Work’ at the beginning of every year. He invites small groups