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Critical Acclaim for Research Methods in Human Computer Interaction vii

“ This book is a must-read for those who seek a broad view and in-depth understand-
ing of HCI research methodologies. I have had the privilege of using the earlier
version of this book for my HCI research method classes for both academic and
professional programs -- it was extraordinarily useful for students and researchers
in the HCI field. Now, this 2nd edition becomes even more valuable as it not only
includes more content regarding quantitative methods, such as statistical analysis,
but also totally revamped qualitative data analysis. This updated version will be an
indispensable reference for both students and practitioners who want to enhance their
research skills in HCI.”
—Jinwoo Kim, Professor of HCI at Yonsei
University, Korea, Founder and CEO at HAII

“As an educator and a researcher who frequently makes use of methods for gathering
data from users, I was excited to see the variety and range of techniques for working
with people presented in this book. It is also refreshing to see the book's emphasis
on issues such as bias and ethics in research. The chapter that explicitly discusses
best practices for working with participants with disabilities truly makes this book
stand out. First, there is no equivalent resource that I know of on this topic. Second,
I believe the lessons presented in this chapter can help to illustrate the importance of
understanding and working with any population that is significantly different from
the average undergraduate research participant featured in so many studies! Since
HCI is expanding its domain more and more, this is a very timely lesson.”

—Jen Mankoff, Professor, Human Computer
Interaction Institute, Carnegie Mellon University,
Chair of the SIGCHI Accessibility Community

“If you care about HCI research, then this book is a must-read. The book contains a
broad coverage of methods and techniques for HCI research. This edition contains
major additions to the previous version that are extremely timely, dealing with evo-
lutions of interactive technologies and evolutions of knowledge in the area of HCI
research. It is clear that the authors have applied the methods described in the book
to understand their audience, building a book that is very pedagogic, blending a lot
of knowledge in the field of HCI but still remaining easy to read, to understand and
to apply for practitioners, students and lecturers in HCI.”

—Philippe Palanque, Professor of Computer Science at Université
Toulouse III, France, Chair of the CHI Conference Steering
Committee, member of the CHI Academy, and co-editor of The
Handbook of Formal Methods in Human-Computer Interaction

“This is the book that every researcher will want to read. Comprehensive and at
the same time 'hand-holding', this book guides researchers through designing and