Page 113 - (Professional Resumes Series) Editors of VGM Career Books - Resumes for 50+ Job Hunters-McGraw-Hill (2008)

Sample Resumes 103

NADINE MERCIER

21 Jason Drive • Cleveland, OH 45066 • (513) 555-3695 • nadinemercier@xxx.com

OBJECTIVE
A position in general management or customer service in a nonmanufacturing orga-
nization where my extensive experience in improving profits and customer satisfaction
can help the organization achieve its goals and objectives.

PROFESSIONAL EXPERIENCE
1990 to Present
BST SERVICE CENTERS
• Regional Manager for sales, service, and support activities for branches located in
Cincinnati, Louisville, Dayton, and Springfield/Columbus. Manage a staff of 10,
including four branch managers. Responsible for overall customer service and qual-
ity for the entire operation.
• Developed and executed a business plan to build a top-quality customer service
organization. Played a key role in obtaining Borden, Reynolds & Reynolds, NCR,
James River, and Humana as new clients.
• Restructured the service and support departments, which improved overall customer
satisfaction levels from 55 percent to 89 percent over three years.

1972 to 1990
MANNIUM CONTAINER CORP.
• District Manager for this sales, service, and support organization. Responsible for
overall day-to-day operations. Supervised a staff of up to 20 through three direct
reports.
• Introduced a major cost-reduction program, which consolidated operations and estab-
lished a highly competitive sales and customer service organization.
• Developed client relationships with accounts including Litton, Queen City Metro, and
Good Samaritan Hospital.
• Prior to becoming District Manager, held positions with Mannium Container in
advertising, account management, customer service, and inside sales.

EDUCATION

A.A. in Management
Lackland Community College, San Antonio, TX

REFERENCES
Available on request.