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                                 130    Retaining Top Employees


                                       number of square feet of fence painted or length of time
                                       to complete an approved patent application).
                                    • The skills required are not core to the business. Free
                                       agents are usually project-oriented. If the job requires
                                       skills that are core to your business (i.e., you have an
                                       ongoing need for them), then you’d be better off using the
                                       core employee hiring model.
                                    • The skills required are rare and/or expensive. If a task
                                       requires a specific skills set that your core employees are
                                       unlikely to possess (for example, a sheet metal manufac-
                                       turer wishing to install a Web site database), then a free
                                       agent hiring model may be best.

                                 Model 4: Outsourcing
                                 So far, we’ve examined how you can improve retention by
                                 changing the hiring model to accommodate more than just the
                                 core employee, to make your environment more suited to your
                                 employees, so they feel more at home and are thus more likely
                                 to stay with you longer.
                                    The next logical step is to ask, “Why hire employees to do
                                 this job?”
                                    Many organizations have concluded at some time that whole
                                 parts of their business operations consist of activities in which
                                 they shouldn’t really be engaged at all. They’ve decided that,
                                                                   instead of trying to
                                            Compaq Computers       engage in these activities,
                                            In  July  2001,Compaq  they should either close
                                           announced that it would  them down or hand them
                                  no longer manufacture chips for its  over to other organiza-
                                  computers. Although Compaq had its  tions and simply purchase
                                  own chip manufacturing plants (as a
                                                                   the outputs.
                                  result of its 1998 acquisition of Digital  Why would any organ-
                                  Equipment  Corporation),manage-
                                                                   ization do this? Well, there
                                  ment decided that it could not com-
                                                                   are a couple of reasons:
                                  pete effectively with dedicated chip
                                  manufacturers such as Intel and
                                                                   • Vertical integration
                                  Advanced Micro Devices.
                                                                     gone awry. Sometimes
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