Page 173 - Serious Incident Prevention How to Achieve and Sustain Accident-Free Operations in Your Plant or Company

CH13pp141-152 4/10/02 12:51 PM Page 142

142 Serious Incident Prevention

Management Commitment
and Leadership

Involve Employees

Understand the Risks

Identify Critical Work for
Identify Critical Work for
Controlling the Risks
Controlling the Risks

Establish Performance
Standards

Maintain Measurement and
Feedback Systems

Reinforce and Implement
Corrective Action

Improve and Update the
Process

We had a lot of paperwork to fill out . . . it was a case of trying to grow
too big too soon. 1

Although Jackman’s story relates to a tangible, financially based reward
system, other forms of reinforcement also serve to influence actions and at-
titudes. How encouraging it is when a spouse, friend, boss, or other co-
worker takes the time to recognize our personal actions—even a simple