Page 177 - Serious Incident Prevention How to Achieve and Sustain Accident-Free Operations in Your Plant or Company

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146 Serious Incident Prevention

the who, what, when, and why for reinforcing achievement of performance
milestones.

TABLE 13-3
Guidelines for Effective Reinforcement

Reinforcement is earned—contingent upon performance
Reinforcement is administered not only for results but also for actions
Reinforcement is administered for both individual and team performance
Reinforcement is primarily social/intangible
Tangible reinforcement is utilized selectively and is generally symbolic
Reinforcement is not negotiated and does not escalate
Actions and results reinforced are limited to those achieved without violating or-
ganizational principles in other key performance areas
Reinforcement is based upon measures that reflect true performance and are not
subject to manipulation
Reinforcement is consistent with the SSIP rule

TABLE 13-4
Reinforcement Plan Warehouse Operations Serious Incident Prevention

Result or Action Who Receives
to Reinforce Reinforcement? Who Delivers?
Critical work identified, Entire warehouse team First-level supervisor
performance standards
developed, and SIP measure
fully implemented for
one month
SIP measure sustained for Warehouse team steward First-level supervisor
2nd and 3rd months for measure
100% completion of critical Each warehouse team member First-level supervisor
work achieved for month
12-month moving average Entire warehouse team Arranged and attended by
above goal for at least 3 second-level supervisor
consecutive months and
team in consensus to
establish higher goal
SIP process improved or Individual initiating First-level supervisor
updated update or improvement