Page 196 - Serious Incident Prevention How to Achieve and Sustain Accident-Free Operations in Your Plant or Company

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164 Serious Incident Prevention

1000

900
Congratulations! Goal
800
level achieved for month
700
Score
600
Monthly Score
500
12 Month Moving Avg
400 Goal
Stretch Goal
300
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
Month

FIGURE 15-5. Chemical handling department team serious incident prevention
performance index.

First-level supervisors, responsible for each of these operations, are also
members of the departmental team led by the superintendent of chemical
handling. Linkage with other departments is provided through the superin-
tendent’s participation on QMI’s site management team led by the plant
manager.
The chemical handling team incorporates the customized incident-pre-
vention processes for the pipeline, tank storage, and warehouse operations
into a department-wide management system. Departmental performance is
quantified utilizing safety performance indexing. The scoring matrix
(Figure 15-4) provides the capability to weight each area’s performance
based upon relative importance. Departmental results are charted to moni-
tor both a monthly and 12-month moving average (Figure 15-5).
A reinforcement plan (Table 15-1) is administered to reinforce individ-
ual supervisors and the entire team for sustaining high-level performance.
The team focuses on reinforcement consistent with the SSIP rule—sincere,
specific, immediate, and personal reinforcement. A workplace environment
has evolved where individuals feel comfortable in both giving and receiv-
ing words of appreciation, as well as other forms of reinforcement.
Effective reinforcement has helped maintain serious incident prevention as
a priority throughout the chemical handling department.