Page 197 - Serious Incident Prevention How to Achieve and Sustain Accident-Free Operations in Your Plant or Company

CH15pp159-189 4/10/02 12:51 PM Page 165

Applying the Process Model—A Case Study 165

TABLE 15-1
Reinforcement Plan Chemical Handling Department
Serious Incident Prevention

Result or Action to
Reinforce Who Receives? Who Delivers?
Serious incident prevention First-level supervision Department head & team,
process implemented in all pipeline, tank storage and steward for measure
areas warehouse operations
Performance measure sus- First-level supervision Department head
tained for 3 months

100% completion of critical First-level supervision Department head
work achieved in any area responsible for area
Departmental goal level All department team mem- Department head
achieved for month bers
12-month moving average All department team mem- Department head and team
sustained above goal level & bers steward for measure
new goal established
Identification/correction of Individual or team taking Department team (in form
red flag condition the action of “red flag” note of appre-
ciation)

The department team understands its essential leadership role and the
value of effective communications. The team drives actions needed to
achieve a shared vision of excellence and focuses on removing barriers that
constrain performance. A commitment to continual improvement is main-
tained.
Employees are encouraged to search for and investigate “red flags”—
clues indicating possible deficiencies that could lead to a serious incident.
“Red flag” conditions identified by the team are documented (Table 15-2),
and a written note of appreciation (Figure 15-6) is initiated by the team to
reinforce proactive detection and correction of each potentially significant
problem.

TABLE 15-2
Chemical Handling Department "Red Flag" Reports
Date Description Follow-Up Action
01/18/xx Corrosion found under in- Corroded section of piping replaced.
sulation on piping Other locations inspected and no other
significant corrosion found. Follow-up
inspections scheduled.