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Employee Involvement—Developing Teamwork 67

1. The level of trust is strong enough so that team members can act nat-
urally with one another.
2. People strive to understand what other members of the group say and
feel.
3. There is a mutual respect among team members, and diversity of
opinions is valued.
4. Individuals feel free to participate fully, including expressing agree-
ment or disagreement with the ideas of other members.
5. The entire group, rather than just the leader, feels accountable for re-
sults.
6. Members understand that constructive conflict and tension are often a
necessary part of the effective teamwork process, but members are
diligent in quickly extinguishing destructive criticism and actions.
7. People understand and accept that the group will have some highs
and lows.
8. The team recognizes the importance of providing adequate "think
time" for critical decisions.
9. The team effectively critiques itself and is committed to continually
improving the teamwork process.
10. Team members effectively reinforce one another when performance
expectations are met or exceeded.

FIGURE 6-3. The right team atmosphere. 2

References

1. Juran Enterprises, Juran on Quality Improvement Workbook, 1st ed., 1983,
p. 2-2.
2. “Good Team Atmosphere,” Eastman Chemical Company Quality Management
Awareness Training Manual, 1989.