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Understanding the Risks 69
Management Commitment
and Leadership
Involve Employees
Understand the Risks
Identify Critical Work for
Identify Critical Work for
Controlling the Risks
Controlling the Risks
Establish Performance
Standards
Maintain Measurement and
Feedback Systems
Reinforce and Implement
Corrective Action
Improve and Update the
Process
Do Managers Understand the Risks?
Members of an expedition climbing to the summit of Mount Everest
can reasonably expect their expedition leader to have extensive past climb-
ing experience either on Everest or one of the other major Himalayan peaks.
