Page 436 - Six Sigma Demystified

416 Six SigMa DemystifieD

15. A particular project has many stakeholder groups. In an attempt to keep the team
size at a reasonable level, some of the nonkey stakeholder groups were not
included in the team. As a result,
A. the team leader can boost buy-in from these groups by bringing credible group
members into the problem solving as ad hoc team members.
b. the team leader should distribute progress reports to both key and nonkey groups
to prevent confusion and increase exposure to project data and their
interpretation as soon as possible.
c. the sponsor should review each stage of the project reporting to consider its
impact on nonkey groups.
d. each of the above considerations, especially used in conjunction with the others,
would help to build buy-in among the nonkey groups.

16. To focus a team on a small set of issues when many ideas have been contributed
by various sources, the team can use a(n)
A. affinity diagram.
b. flowchart.
c. control chart.
d. brainstorming session.

FiguRe F.57 The example QFD matrix.
17. The QFd matrix shown in Figure F.57 indicates that
A. cook training is strongly related to wait time.
b. cook training is strongly related to order accuracy.
c. cook training is strongly related to taste.
d. None of the above are true.