Page 433 - Six Sigma Demystified

Final Exam

1. As the Sigma Level for a process increases, its
A. error rate and costs of failure increase.
b. error rate and costs of failure decrease.
c. error rate decreases as costs of failures increase.
d. error rate is unaffected and costs of failure increase.

2. A process operating at a 3s level of performance
A. has a capability of 1.25.
b. has a field error rate of approximately 7 percent.
c. can expect to receive customer complaints no more than 3.4 times in a million
opportunities.
d. All the above are true.

3. Successful Six Sigma deployment is most often achieved

A. as a grass-roots effort within an organization.
b. as an initiative championed by upper management.
c. through widespread training of most employees in statistical problem-solving
techniques.
d. through teams operating within each department to solve the issues related to
their internal processes.

4. An organization whose key processes are designed at a Six Sigma level of quality
will
A. spend considerable resources in fixing problems that customers experience.
b. spend considerable resources in identifying and correcting errors before the
customer experiences the error.
c. spend considerable resources in providing value-added products and services.
d. All the above are true.

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