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                                             Six Sigma and Manufacturing Control Systems
                        the occurrence of events (failures) follows the statistical laws of the
                        distribution from which the sample was taken.
                         Control charts are run charts with a centerline drawn at the manu-
                        facturing process average and control limit lines drawn at the tail of
                        the distribution at the 3 s points. They are derived from the distribu-
                        tion of sample averages X  , where s is the standard deviation of the
                        production samples taken and is related to the population deviation
                        through the central limit theorem. If the manufacturing process is un-
                        der statistical control, 99.73% of all observations are within the con-
                        trol limits of the process. Control charts by themselves do not improve
                        quality;  they  merely  indicate  that  the  quality  is  in  statistical  “syn-
                        chronization” with the quality level at the time when the charts were
                        created.
                         There are two major types of control charts: variable charts, which
                        plot  continuous  data  from  the  observed  parameters,  and  attribute
                        charts, which are discrete and plot accept/reject data. Variable charts
                        are also known as X  , R charts for high volume and moving range (MR)
                        charts  for  low  volume.  Attribute  charts  tend  to  show  proportion  or
                        percent defective. There are four types of attribute charts: P charts, C
                        charts, nP charts, and U charts (see Figure 3.1).
                         The selection of the parameters to be control charted is an impor-
                        tant part of the six sigma quality process. Too many parameters plot-
                        ted tend to adversely affect the beneficial effect of the control charts,
                        since they will all move in the same direction when the process is out
                        of control. It is very important that the parameters selected for con-

















                                         Figure 3.1 Types of control charts.
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