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13 - PROJECT STAKEHOLDER MANAGEMENT

13.3.3.1 Issue Log

See Section 13.3.3.1 of the PMBOK Guide.
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13.3.3.2 Change Requests

See Section 13.3.3.2 of the PMBOK Guide.
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13.3.3.3 Project Management Plan Updates

See Section 13.3.3.3 of the PMBOK Guide.
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13.3.3.4 Project Documents Updates

See Section 13.3.3.4 of the PMBOK Guide.
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13.3.3.5 Organizational Process Assets Updates

See Section 13.3.3.5 of the PMBOK Guide.
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13.4 Control Stakeholder Engagement

The inputs, tools and techniques, and outputs for controlling project stakeholder engagement in Section 13.4
of the PMBOK Guide are applicable for controlling software project stakeholder engagement. The following
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considerations also apply.
Controlling stakeholder engagement and expectations is arguably the single most important success factor
for any software project manager. Techniques for controlling stakeholder engagement for predictive life cycle
software projects include, but are not limited to: including the appropriate stakeholders in milestone reviews,
technical interchange meetings, and demonstrations of product increments; using change control requests
and change control procedures to handle requested changes; and involving the appropriate stakeholders
in decisions on tradeoffs among requirements, schedule, budget, and technology, both initially and on an
ongoing basis.
Techniques for managing adaptive life cycle software projects and controlling stakeholder engagement offer
some unique challenges as well as unique opportunities. In particular, software project managers and the software
team need to engage stakeholders for ongoing participation in the adaptive life cycle model. Customers and other
stakeholders need to understand how the project will be managed and the expectations for their involvement. The
particular adaptive life cycle that will be used should be explained to the customer and other stakeholders. The
software project team also needs to know what is expected of them when interacting with external stakeholders.
Obtaining enthusiastic engagement by external stakeholders and by inexperienced project team members can be
challenging and time consuming.

238 ©2013 Project Management Institute. Software Extension to the PMBOK Guide Fifth Edition
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