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IMPROVE      107



                      The failure mode and effect analysis is used to show the potential failures reducing
                    the critical failures of the process (Gupta et al., 2007). Usually when creating a failure
                    mode and effect analysis each potential failure is ranked from 1 to 10 in relation to the
                    damage the failure could cause. Then solutions are thought of to prevent each failure,
                    putting priority on the highest ranked failure.






                    6.5 Improve




                    The improvement phase is designed to identify actions remedying the root cause of the
                    waste or inefficiency of a process (Gupta et al., 2007). The following tools can be
                    implemented to solve a problem:

                    ■ Systems thinking
                    ■ Testing of hypothesis
                    ■ Comparative experiments
                    ■ Design of experiments


                      Systems thinking involves making a decision based on data and facts. Often deci-
                    sions are based on thoughts and studies are not done to find the true causes of prob-
                    lems. Systems thinking is conducting tests and using tool to find these problems, and
                    fix the problems based on these facts.
                      A statistical hypothesis is an assertion or conjecture concerning one or more popu-
                    lations. Testing of a hypothesis is an inferential technique used to make a statement
                    about an activity or process based on its output (Gupta et al., 2007). One can either fail
                    to reject a hypothesis or reject it. Fail to reject implies that the data does not give suf-
                    ficient evidence; on the other hand rejection implies the sample evidence refutes the
                    hypothesis. Rejecting the hypothesis means when the hypothesis is true there is a
                    small probability of that sample occurring again. There are always two hypotheses the
                    null and the alternative. The test is against the null; if the test is rejected then the alter-
                    native is accepted.
                      Comparative experiments is measuring a control group then conducting an experi-
                    ment and seeing if there is a difference in results (Gupta et al., 2007).
                      The design of experiments relates to comparative experiments. It is a nonbiased way
                    of creating an experiment while getting the wanted answers to the problem. The three
                    goals of an experiment are

                    1 The experimenter should clearly set forth his/her objectives before proceeding with
                       the experiment.
                    2 The experiment should be described in detail. The treatments should be clearly
                       defined.
                    3 An outline of the analysis should be drawn up before the experiment is started
                       (Graham, 1993).
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