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CONTENTS xiii

STEPS IN PRESENTING AN ORAL CASE ANALYSIS 356 Oral Presentation—Step 6: Strategy Implementation (8 minutes) 357
Oral Presentation—Step 7: Strategy Evaluation (2 minutes) 358
Oral Presentation—Step 1: Introduction (2 minutes) 356
Oral Presentation—Step 8: Conclusion (4 minutes) 358
Oral Presentation—Step 2: Mission/Vision (4 minutes) 356
Oral Presentation—Step 3: Internal Assessment (8 minutes) 356 Name Index 359
Oral Presentation—Step 4: External Assessment (8 minutes) 357
Oral Presentation—Step 5: Strategy Formulation (14 minutes) 357 Subject Index 363