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256 PART 3 • STRATEGY IMPLEMENTATION

platforms. This is opening up even larger markets to online marketing. People in remote
parts of Indonesia, Egypt, and Russia represent the fastest growing customer base for
Opera Software ASA, a Norwegian maker of Internet browsers for mobile devices.
Actually, persons who cannot afford computers live everywhere in every country, and
many of these persons will soon be on the Internet on their cell phones. Cell phones are
rapidly becoming used for data transfer, not just for phone calls. Companies such as Nokia,
AT&T, Purple Labs SA of France, Japan’s Access, Vodafone Group PLC, Siemens AG,
Research in Motion, and Apple are spurring this transition by developing new and
improved Web-capable mobile products every day. 6

Advertising Media
Recent research by Forrester Research reveals that people ages 18 to 27 spend more time
weekly on the Internet than watching television, listening to the radio, or watching DVDs
or VHS tapes. Table 8-2 reveals why companies are rapidly coming to the realization that
social networking sites and video sites are better means of reaching their customers than
spending so many marketing dollars on traditional yellow pages or television, magazine,
radio, or newspaper ads. Note the time that people spend on the Internet. And it is not just
the time. Television viewers are passive viewers of ads, whereas Internet users take an
active role in choosing what to look at—so customers on the Internet are tougher for
marketers to reach. 7
New companies such as Autonet Mobile based in San Francisco are selling new
technology equipment for cars so the front passenger may conduct an iChat video con-
ference while persons in the back each have a laptop and watch a YouTube video or
download music or wirelessly transfer pictures from a digital camera. Everyone in the
vehicle can be online except, of course, the driver. This technology is now available for
installation in nearly all cars and is accelerating the movement from hard media to Web-
based media. With this technology also, when the vehicle drives into a new location, you
may instantly download information on shows, museums, hotels, and other attractions
around you.
Growth of Internet advertising is expected to decline from a 16 percent increase in
2008 to a 5 percent increase in 2009. With this slowdown, companies are changing the
restrictions they previously imposed on the categories and formats of advertising. For
example, marketers are more and more allowed to create bigger, more intrusive ads that
take up more space on the Web page. And Web sites are allowing lengthier ads to run
before short video clips play. And blogs are creating more content that doubles also as an
ad. Companies are also waiving minimum ad purchases. Companies are redesigning their
Web sites to be much more interactive and are building new sponsorship programs and

TABLE 8-2 Average Amount of Time That
18- to 27-Year-Olds Spend Weekly
on Various Media (in hours)

Media Hours
On the Internet High-13.0
Watching television
On their cell phone
Listening to the Radio Medium-7.0
Watching DVDs or VHSs
Playing video games
Reading magazines Low-1.0
Source: Based on Ellen Byron, “A New Odd Couple: Google, P&G
Swap Workers to Spur Innovation,” Wall Street Journal
(November 19, 2008): A1.