Page 268 - Successful Onboarding

Driving Implementation—From Blueprint to Impact • 249

Figure 9.1 Future State Program Structure

Next steps at this point in the process include adopting design think-
ing methodologies (e.g., empathetic design, observational research, etc.).
To help with brainstorming or organization, teams can perform a
Retained—Added—Done differently—Eliminated (RADE) exercise,
which includes brainstorming phase-specific program elements that
should be Retained in existing form from the current program; Added to
the current program, as an entirely new item; Done differently than it’s
done today, but retained; and Eliminated from the existing program.
These decisions should of course be made with the framework deter-
mined as a result of the diagnostic.
For each program element, teams can also conduct an Impact Exercise
that determines each business process that touches it. This can allow you
to determine where and how to integrate the program into the fiber of the
enterprise’s core functions and operations, thus increasing the program’s
systemic nature. As designers, the ultimate goal here is to create a program
that appears distinct from the rest of the firm and its processes only when
the blueprint or navigational aide is pulled out and it is possible to see how
the program fits in with the larger business system.