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Driving Implementation—From Blueprint to Impact • 253

Figure 9.2 Onboarding Center of Excellence

offices and teams to coordinate local events and ensure participation in
regional events (Figure 9.2).
Booz Allen’s blueprint included provisions to monitor and measure
progress on an ongoing basis. The blueprint specified the collection of
objective and subjective data from program pilots, the engagement of pro-
gram participants in conversations to extract critical feedback, and the
deployment of surveys that measured stakeholder participation, new hire
engagement, job readiness, and productivity. Additionally, a comprehen-
sive metrics dashboard would be monitored on a regular basis to ensure
that program performance met the needs of new hires, frontline managers,
and the firm. Data sources for the enhanced program metrics dashboard
would include participant survey data (new hire surveys, hiring manager
surveys), human capital analytics data (new hire attrition and demograph-
ics data), new hire portal user data (percent of new hires accessing site,
usage trends, etc.) and other data (course enrollment statistics, bench-
marking data, etc.).