Page 296 - Successful Onboarding

Index • 277

reduction of time to, 1, 20–21, 265 Robert W. Baird & Co., 101–102, 164–165
Provisioning and Administrative Support, ROI. See Return On Investment
205–208 Rozanski, Horacio, 244
Public relations and crisis management,
81–82 Safety/security, 36–37, 39
PWM. See Private Wealth Management Schein, Edgar, 90, 91
Scholes, Kevan, 174–175
Real estate needs, 183 Sculley, John, 97
Recruitment Second Life video game, 137
hiring for fit, 83 Self-actualization, 36–37, 39
from outside/into management Self-determination, 162–163
positions, 55 Self-esteem, 36–38, 124
talent shortage, 6–7 Senior leadership, 155, 156–157, 159, 165
Relationship building, 3 nurturing relationships and building
activating, 130–139 networks, 138–139
benefits of, 124–125 Shell, 68
case example: Shell, 68 Silicon Valley, 97
Connection Matrix, 125–130 Small groupings, 135–136
Interpersonal Network Development, Softball leagues, 123
64, 65, 67 Software. See also Technologies
metrics dashboard to track, 215–218 automation and standardization, 25, 41
of new hire, 3, 29–30, 65, 68, 120–121 HR, 11
new hire’s connectedness, 3, 29–30, 65, for metric evaluation, 219
68, 120–121 to minimize first day waste, 23
in organizational performance values, 92 new hire administration/governance,
tactics, 140–141 206–208
“valued connectedness,” 243 Sponsorship, within organization, 147
Remediation, 156, 157–158 Sprint Nextel, 219
Resources Stakeholder maps, 132–133, 141, 190
for addressing new hire needs, 208 Standardization and automation, 25, 41, 78
in larger community, 131–132 appropriate tailoring, 52, 67, 82
providing information on, 178 in Onboarding Margin model, 67
Resources and structures, 68–69 Standards, elevated, 1, 8, 44
activity mix, 46, 76 Starbucks, 113–115, 137, 206
adequate time length, 74–75 governance structure, 211–212
branding your program, 25, 61, 70–71, regular and actionable new hire
78, 83, 113 feedback, 220
case example: Bank of America, 73 social networking sites, 129
case example: Wipro, 77 software for metric evaluation, 219
content delivery with significant Starbucks Mission Review System, 220
context, 78–79 Starwood, 163, 206
four phases in first year, 75–78 Stein, Mark, 171–173
integration of new hires, 71–73 Stewart, Potter, 89
value contribution and distributed Strategy Immersion and Direction, 38–39,
content delivery, 75 66–68
Retention. See Attrition aha moments and motivation, 179–183
Return On Investment (ROI), 1, 216 best principles for, 187–193
economic analysis for Onboarding case example: Häagen-Dazs, 171–173
Margin, 41–47 case example: Home Depot, 176–177