Page 8 - Successful Onboarding

ACKNOWLEDGMENTS

It’s nice when work—the day-in, day-out stuff we do in the course of mak-
ing a living—turns to produce ideas and solutions that offer promise and
returns far greater than client fees. Onboarding, because of its character
as a high-prospect and hugely under-focused management issue has pro-
vided us with just that. And the intellectual, professional, and client impact
return is not only a result of these circumstances, but also the fantastic
work and support of colleagues at client organizations, peers in the indus-
try, colleagues within our management consulting practice, and finally
the interests and support of our friends and family. In particular we would
like to call out—in no particular order—the specific and significant con-
tributions of many who have assisted us over the past years in this endeavor
and for more broadly shaping our professional thinking and providing us
with encouragement and support.
Those names include our colleagues at Kaiser Associates: Parkin Kent
for his early (and intense) work in our client delivery on the onboarding
front, for also helping us develop and distil so many of our core models and
frameworks, and finally for his assistance in development of our original
outline for this book; Sarah Fiorillo for her tireless energy, and highest of
work product standards for both client engagements and too-numerous,
small but necessary pieces of this book; Adam Goldstein for his ideas and
analytical prowess associated with several of our basic frameworks, and his
contributions to various client outcomes; Megan MacLennan and Sravan
Narayan for their support on our economic impact analysis; Lars Wensel
for his client contributions and for keeping us so thoughtfully on tack with
our professional efforts; Nina Trinca for early encouragement and
support in keeping our heads on straight; Matt Laughlin, Karim Nhedi,
Scott Albrecht, and Emile Chin-Dickey for their collaboration on our
first client facing onboarding work; David Gibson and John Wilhelm—for

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