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122 Part 2 • InformatIon requIrements analysIs

COnsUlting OppORtUnity 4.5

Order in the Courts

“I love my work,” Tennys says, beginning the interview with a I bounce this off you?” he asks Terri Towell, a member of
volley. “It’s a lot like a game. I keep my eye on the ball and never your team of systems analysts. “It’s a questionnaire I designed
look back,” he continues. Tennyson “Tennys” Courts is a manager for distribution to all spa managers.”
for Global Health Spas, Inc., which has popular health and recre- Ever the good sport, Terri tells Tennys that she’d love to
ation spas worldwide. take a look at the form. But back in the office, Terri puts the
“Now that I’ve finished my MBA, I feel like I’m on top of the ball in your court. Systematically critique Tennys’s technique,
world with Global,” Tennys says. “I think I can really help this as depicted in Figure 4.C2, and explain to him point by point
outfit shape up with its computers and health spas.” what it needs to be a matchless questionnaire with a winning
Tennys is attempting to help your systems group, which is form. Building on your critique, tell Tennys what he should do
developing a cloud-based system to be used by all 80 outlets. “Can to rewrite the form as a Web survey instead.

QUESTIONNAIRE FOR ALL MANAGERS OF HEALTH SPAS What is the biggest problem you have when communicating

***URGENT***FILL OUT IMMEDIATELY AND RETURN your information requirements to headquarters? Describe it
PERSONALLY TO YOUR DIVISION MANAGER. YOUR NEXT briefly.
PAYCHECK WILL BE WITHHELD UNTIL IT IS CONFIRMED How much computer downtime did you experience last year?

THAT YOU HAVE TURNED THIS IN. 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10 -
In 10 words or fewer, what complaints have you lodged about Is there any computer equipment you never use?

the current computer system in the last six months to a year? Description Serial Number
Are there others who feel the same way in your outlet as you Do you want it removed? Agree Neutral Disagree
do? Who? List their names and positions. In your opinion, what’s next as far as computers and Global

1. 2. Health Spas are concerned?
3. 4.

5. Terri
Please help Thanks for filling this out. • • • • • • • • • • • • • • • •
7. me improve this
form.
Tennys

Figure 4.C2
A questionnaire developed for managers of Global Health Spas by Tennys Courts.

Recipients are often chosen as representative because of their rank, length of service with
the company, job duties, or special interest in the current or proposed system. Be sure to include
enough respondents to allow for a reasonable sample in the event that some questionnaires are
not returned or some response sheets are incorrectly completed and thus must be discarded.
Methods oF adMinisteRing a QuestionnaiRe. A systems analyst has several options for
administering a questionnaire, and the choice of administration method is often determined by
the existing business situation. Options for administering the questionnaire include the following:
1. Convening all concerned respondents at one time.
2. Personally handing out blank questionnaires and taking back completed ones.