Page 174 - TPM A Route to World-Class Performance

152 TPM-A Route to World-Class Performance

POOR COMMUNICATIONS = RESISTANCE

The less I know about plans to change
The more I assume
The more I assume
The more suspicious I become
And the more I direct my energy into

Figure 7.8 Causes of resistance

People need to be part of the change process, actively involved in decisior
and able to influence the outcome. If treated with respect, they gain recognitic
and self-esteem and a two-way communication will result. They may WE
need to get the acid or bile which has accumulated over the years out of the
system, but essentially employees want to improve their lot. A typical reactic
came from a team leader who, after three months’ involvement in the TPI
process, commented that TPM is built on teamwork and that ’Today Peop
Matter ’.

COMMUNICATION

Being
Total Today

Being Productive People

Manufacturing Matter

Gaining
Being treated
recognition and
with respect self-esteem
Figure 7.9 Effective communication