Page 175 - TPM A Route to World-Class Performance

Planning and launching the TPM pilot 153

If Jack is said to have an attitude problem, it is normally assumed that he
has a negative attitude. He has every right to feel that way and may well
have been influenced by developments over a number of years. It will take
time to change negative energy into positive energy, and TPM may well be
the catalyst to move Jack from left to right in Figure 7.10.
Perhaps the key to influencing change and people’s behaviour is to put
yourself in the other person’s shoes. Figure 7.11 attempts to illustrate this
point by suggesting:

I know me very well and I know you quite well. However, I do
not really know what you think of me, and I have no idea what
you think of yourself!

POSITIVE

PHASE 1 AWARENESS
Not interested Seeking out new ideas
PHASE 2 COMMITMENT AND PREPARATION
Cynical
It won’t work Active learning
PHASE 3 TRANSFER TO REAL LIFE
It’s flavour of the month Objective testing
PHASE 4 TAKE-OFF
Highlighting failures
Making it work
PHASE 5 CONTINUOUS IMPROVEMENT
It’s only what we have always done Refining, improving
Figure 7.10 Attitude to change as an indicator to progress

ME YOU

How I see

How you see

The gift . . .
. . . to see ourselves as others see us
Figure 7.21 Developing a full picture