Page 216 - TPM A Route to World-Class Performance

TPM in administration

10.1 An overview
Developed from its ori@ well-proven roots of Total Productive Maintenance,
Totally Productive Operations ("0) looks at the complete value stream. Key
components of tlus are TPM (Total Productive Manufacturing) and TPA (Total
Productive L4dministration), as shown in Figure 10.1.
The value stream is driven by customer demand, and hence we have to
maximize value across the chain.
Our goal is to maximize added value by eliminating waste 'in all that we
do'. In the case of TPA we might add the phrase 'in support of our customers
and core business processes'.
Some typical, but not exhaustive, application areas are shown below:
0 Management Information 0 Design & Engineering
Systems 0 Research & Development
0 Finance 0 Project Management
Purchasing Marketing
0 HumanResources 0 Training & Development
Stores/Warehousing 0 Production Scheduling
0 Quality Assurance & Control 0 Despatch and Delivery
0 Sales Force Activity
0 Order Processing
COMPANY/ + -

~
SUPPLIERS 4 CUSTOhER
PLANT

TOTALLY PRODUCTIVE OPEl7ATlONS
I ~~___

TPM (Administration)
- Supply chain
- office
- support

Figure 10.1 The value stream and TPM