Page 218 - TPM A Route to World-Class Performance

TPM in administration 195

- I Feedback I I
Make it
part of
the
Improve- routine
ment (A habit)
actions

Problem Feedback
prevention forward
plan
monitor/
system revise
1 Assess losses I/ STEP 1 I STEP 2 1 STEP 3 11
importance
STEP 5
STEP 4
Define0EE CAN DO CAN DO CAN DO CAN DO 1 CAN DO

CAN DO IS A KEY PART OF THE TPA PROCESS
Figure 10.2 TPA improvement plan

To business policy
Sustain the gains
Measure our progress
Carry out improvements

Develop and state our vision
Do an evaluation of needs ‘Delivery’ ~
Critically assess the priority of those needs
Understand and define our ‘customer’ needs ii
G

Figure 10.3 Overall TPA process

The essential TPA policy leadership includes:
0 Understanding ’customer’ needs
0 Evaluating current loss areas
0 Matching customer/internal improvement priorities
e Imprclvements techniques to bridge the gaps
e Measurement of progress against hidden loss targets
e Holding the gains in value from improved administration

Each direct and indirect support function needs to ’fit’ with the overall