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Timing plan
This should take between sixteen and twenty weeks depending on the
complexity of the systems under review (see Table 10.4 for approximate
timings).
Roll out
Table 10.5 sets out the major implementation stages including the first two
roll out milestones.
10.4 Some quotable quotes
In Figure 10.14, we show some ’quotable quotes’ from people who have used
the TPA improvement tool.
‘CAN DO ‘clear-out’ proved very useful’
‘Improved awareness of how we work’
‘Identifies scope for improvement’
‘Means of avoiding replicatiodduplication’
‘Gives insight into other support sections’
‘Good approach for integration of interfaces’
‘Highlights information gapdmissing Links’
‘Forces us into action’
‘Speeds up processes’
‘Makes us challenge and question processes’
‘Take time out to discuss mutual problems’
Figure 10.14 Quotable quotes from TPA parficipants
10.5 Why do TPA?
Lf your OAE is currently 60 per cent, that implies that in any five-day week
only three days’ equivalent are adding value. The other two days‘ equivalent
is ’a complete waste of time and effort’. Lf you can eliminate waste and non-
value adding activities, so that your OAE is 80 per cent, then that is like
having an extra day a week of value adding support. How can you afford not
to practise TPA?