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                   Timing plan
                   This  should take  between  sixteen  and  twenty  weeks  depending  on  the
                   complexity of  the  systems under  review  (see Table  10.4 for  approximate
                   timings).

                   Roll out
                   Table 10.5 sets out the major implementation stages including the first two
                   roll out milestones.


                   10.4 Some quotable quotes
                   In Figure 10.14, we show some ’quotable quotes’ from people who have used
                   the TPA improvement tool.


                                       ‘CAN DO  ‘clear-out’ proved very useful’
                                       ‘Improved awareness of how we work’
                                       ‘Identifies scope for improvement’
                                       ‘Means of avoiding replicatiodduplication’
                                       ‘Gives insight into other support sections’
                                       ‘Good approach for integration of interfaces’
                                       ‘Highlights information gapdmissing Links’
                                       ‘Forces us into action’
                                       ‘Speeds up processes’
                                       ‘Makes us challenge and question processes’
                                       ‘Take time out to discuss mutual problems’
                   Figure 10.14 Quotable quotes from TPA parficipants



                   10.5 Why do TPA?
                   Lf  your OAE is currently 60 per cent, that implies that in any five-day week
                   only three days’ equivalent are adding value. The other two days‘ equivalent
                   is ’a complete waste of  time and effort’. Lf you can eliminate waste and non-
                   value  adding activities, so that your  OAE is 80 per  cent, then that  is like
                   having an extra day a week of  value adding support. How can you afford not
                   to practise TPA?
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