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Table 10.4 TPA core team activity programme (contd.)

Week Contents Activity prior to next session

9 Activity session 4 Continue with condition appraisal and restoration Focus on CAN DO define/refine activities to
activities. Define system care requirements (customers systemize basic activities and prevent
and departmental needs) to prevent deterioration and disorder. Continue with system restoration.
automate update. Develop best practice routines for Trial provisional system care activities and
administrative planning, organization and contml. refine best pradces.
10 As above
11 Adivity session 5 Improvement activities: Assess performance Continue with CAN DO define/refine
against customer needs and vision. Identify improvement activities. Develop/trial proposals for
opportunities and assess benefits. Concentrate on low cost improved ways of working.
or no cost solutions. Highlight technical and support
problems and identify key contacts as appropriate. Assess/
revise roles and responsibilities for routine tasks and those
requiring judgement.
12 Activity session 6 Make it part of the routine: Produce single-point lessons Carry out skill development programme.
and training plans to establish core competence. Idenhfy
forward programme. Confirm progress to date and
improvement priorities for the rolt-out activity.
1%15 Additional sessions as required.
16 Prepare for feedback.
17 Feedback For communication and to gain demonstrable Mobilization of roll-out planning.
commitment from those whose support we need
to continue with the improvement process. Present
lessons learnt/benefits of TPA. Dry run plus feedback
to management with details of progress to date, priorities
for action and proposed forward programme.
5