Page 230 - TPM A Route to World-Class Performance

TPM in administration 207

W Easy to do right
H Difficult to do wrong
W Impossible to do wrong (zero defects)

Policy development
The issues raised by the pilot should be addressed as they become visible. By
using the improvement plan, the type of problems encountered will be in the
sequence:
0 What to measure and how
0 System condition, the level of restoration needed and the type of
maintenance activities required to retain system condition
0 How to establish and refine best practice
0 How to set and deliver improvement priorities
0 How to hold the gains and pass on lessons learned
T~IS experience will provide the basis for a realistic and aduevable roll-
out plan. It will also provide examples to convince others and aid them
through the learning we.
The sequence of the roll-out cascade should be based on the potential
impact on business goals. It may also be a precursor to the selection and
implementation of computer-based systems.
In pardel with the team activities, the TF'A champion and Steering Group
committee should develop a policy framework to address the issues raised
by the pilot team activity. This may involve redefining roles and the information
provided to/from the area under review.
The policy framework should include a progressive audit/coaching process
to be applied to d administration areas to deliver:
Basic systems (measurement cycle and basic information), including
CAN DO Step 1
H Transfer of basic lessons (system restoration and improvement),
including CAN DO Steps 2 and 3
W Refine best practice and standardize (routine identification and
elimmation of hidden losses), including CAN DO Steps 4 and 5.
The TPA champion should work with the team to set policy guidelines
concerning:

W prioritizing losses;
W definition of routine (team-based) core tasks, early loss detection and
routeing of tasks requiring speciahst attention;
W definition of technical tasks requiring specialist input;
definition of core competences, training infrastructure and team
recognition processes;
the sourcing and application of technology.