Page 229 - TPM A Route to World-Class Performance

206 TPM-A Route to World-Class Performance

Basic principles to be considered include the following:
H Organize around outcomes, not tasks.
H Link activities on a group/parallel rather than individual/sequential
basis so that workloads can be balanced and those tasks requiring
technical judgement can be isolated and subject to review /simplification.
H Those who use the outputs should perform the process.
H The output from data-gathering activity should provide information
in the form required.
H Consider information generation, analysis and use as if it occurs in the
same office (don’t split tasks by virtue of their location).
H Place responsibility for decisions close to where the work is performed
and build control into the process to spot problems early.
H Capture information only once and at the source.

A frequent outcome is for administrative tasks to be delegated to the
originator’s department in a way which minimizes effort and improves the
quality of the information required.

HOLDING THE GAINS: DISCIPLINE
Before and after photos (Black museum v Standards)

Colour coding

Labelling

Foam cut-outs

Single-point lessons/instructions

Audit: To set the standards and pinpoint actions

Problem solving: Ask why 5 times ...
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Post the radar chart results of TPA activitv board

Figure 10.13 Problem prevention tools
The workflow analysis is carried out in parallel with the CAN DO steps of
define/refine and standardize. This provides a route to support implementation
and standardization of working practices as well.
Improvements are introduced on a pilot/trial basis before full implementa-
tion to provide the opportunity to refine the best practice based on experience.
This process aims to progressively systemize routine administration through
the steps of