Page 98 - stephen covey The seven habits of highly effective people

THE SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE Brought to you by FlyHeart

Such duplicity might appear to be making a deposit with the person you're with, but it is actually a
withdrawal because you communicate your own lack of integrity. You may get the golden egg of
temporary pleasure from putting someone down or sharing privileged information, but you're
strangling the goose, weakening the relationship that provides enduring pleasure in association.
Integrity in an interdependent reality is simply this: you treat everyone by the same set of principles.
As you do, people will come to trust you. They may not at first appreciate the honest confrontational
experiences such integrity might generate. Confrontation takes considerable courage, and many
people would prefer to take the course of least resistance, belittling and criticizing, betraying
confidences, or participating in gossip about others behind their backs. But in the long run, people
will trust and respect you if you are honest and open and kind with them. You care enough to
confront. And to be trusted, it is said, is greater than to be loved. In the long run, I am convinced, to
be trusted will be also mean to be loved.
When my son Joshua was quite young, he would frequently ask me a soul-searching question.
Whenever I overreacted to someone else or was the least bit impatient or unkind, he was so vulnerable
and so honest and our relationship was so good that he would simply look me in the eye and say, "Dad,
do you love me?" If he thought I was breaking a basic principle of life toward someone else, he
wondered if I wouldn't break it with him.
As a teacher, as well as a parent, I have found that the key to the ninety-nine is the one -- particularly
the one that is testing the patience and the good humor of the many. It is the love and the discipline of
the one student, the one child, that communicates love for the others. It's how you treat the one that
reveals how you regard the ninety-nine, because everyone is ultimately a one.
Integrity also means avoiding any communication that is deceptive, full of guile, or beneath the
dignity of people. "A lie is any communication with intent to deceive," according to one definition of
the word. Whether we communicate with words or behavior, if we have integrity, our intent cannot
be to deceive.

Apologizing Sincerely When You Make a Withdrawal

When we make withdrawals from the Emotional Bank Account, we need to apologize and we need
to do it sincerely. Great deposits come in the sincere words
"I was wrong."
"That was unkind of me."
"I showed you no respect."
"I gave you no dignity, and I'm deeply sorry."
"I embarrassed you in front of your friends and I had no call to do that. Even though I wanted to
make a point, I never should have done it. I apologize."
It takes a great deal of character strength to apologize quickly out of one's heart rather than out of
pity. A person must possess himself and have a deep sense of security in fundamental principles and
values in order to genuinely apologize.
People with little internal security can't do it. It makes them too vulnerable. They feel it makes
them appear soft and weak, and they fear that others will take advantage of their weakness. Their
security is based on the opinions of other people, and they worry about what others might think. In
addition, they usually feel justified in what they did. They rationalize their own wrong in the name of
the other person's wrong, and if they apologize at all, it's superficial.
"If you're going to bow, bow low," say Eastern wisdom. "Pay the uttermost farthing," says the
Christian ethic. To be a deposit, an apology must be sincere. And it must be perceived as sincere.
Leo Roskin taught, "It is the weak who are cruel. Gentleness can only be expected from the strong.