Page 115 - The Creative Training Idea Book Inspired Tips and Techniques for Engaging and Effective Learning

lucas chap 03 11/20/02 11:46 AM Page 104
104 The Creative Training Idea Book
disrupting your schedule and creating a need to repeat directions, or they may simply
be too embarrassed to ask and try to figure it out on their own.
Repeat Information When Necessary
If you are asked to repeat something, take your time and do so without appearing irri-
tated or distracted. Remember that people who speak English as a second language and
those with certain types of disabilities may not get every word spoken or may not fully
comprehend the first time they hear something. This is where written information can
also help. If instructions or information is written, refer participants to it as you explain
or discuss. Remember that some people from other cultures may read but not speak
English well.

Allow Adequate Time for Movement and Task Completion
Each person processes information at a different speed. Also, some people with mental
or physical disabilities may not be able to think or react as quickly as others. Build time
into your programs to accomplish activities and tasks.

Ensure Written Materials Are Clear
You can ensure message clarity by choosing a font that is large enough to reduce eye-
strain (a minimum of 12-point font is standard). Visual aids (e.g., slides, transparencies,
and flip chart lettering) should be larger (see Chapter 8).

PUTTING YOUR BRAIN TO WORK: ACTIVITY

What other communication strategies might help include participants who speak English as a second
language?

What other strategies might aid communication with participants who have a disability? (e.g., hearing, sight,
speech, learning)

CROSS-GENDER ISSUES

Much research has been done related to how women and men communicate and
process information. Add to this the fact that the roles of women and men differ dra-
matically between cultures and you have a formula for potential communication break-
down in the classroom. Like any other issue of diversity, you cannot generalize about
any group or issue.