Page 330 - The Creative Training Idea Book Inspired Tips and Techniques for Engaging and Effective Learning

lucas chap 09 11/20/02 1:02 PM Page 319
CHAPTER
9

Keeping the

Communication Flowing

Communication is the process (either verbal or nonverbal) of
sharing information with another person in such a way that he
(she) understands what you are saying. ‘Talking’ and ‘listening’
and ‘understanding’ are all involved in the process of
communication.
Dr. H. Norman Wright

Learning Objectives

At the end of this chapter, and when applying concepts covered, you will be able to:

Build trust and establish credibility with learners.

Use behaviors for introducing your session in ways that stimulate interest and
foster a positive atmosphere.

Apply key elements known about voice usage to enhance the effectiveness of
your presentations.

Send and receive nonverbal messages that can result in a more professional and
well communicated session.

Use questioning techniques that get better responses and facilitate information
exchange.

Implement strategies for preventing or reduce learner resistance in your training
sessions.

Address the behavior of resistant participants in a productive and efficient manner.

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