Page 329 - The Creative Training Idea Book Inspired Tips and Techniques for Engaging and Effective Learning

lucas chap 09 11/20/02 1:02 PM Page 318

Building trust
Interacting with and establishing
difficult learners rapport

Getting things
Overcoming going
resistance
Giving voice to
your message
Preventing
resistance
Tips for reducing
nervousness
Silently
making
your
point
Questioning
with a purpose

Keeping
the
Communication
flowing

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