Page 212 - Harnessing the Management Secrets of Disney in Your Company
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Capture the Magic with Storyboards 193
What are the
Barriers to Topic
Providing Card
Service?
Header
Cards
Objectives Facility Attitude Education Management Communication
And
Training
Detail Cards
Poor plant Man
Conflicting Morale – Lack of time does no by Category
Statements of do not enjoy
Objective coming to work Customer needs
sisions
to field
Need Clear d equipment No one wants Negative
to listen Ineffective feedback Lack of
Priority Voting "Dots" to problems training from communication
supervisors skills
Incomplete
Set one No autonomy Distrust of
direction and in how product management Lack of
stick to it to do job knowledge clarity of
ideas
Figure 10-1. Storyboard example
Guidelines
■ Facilitator prepares leading questions beforehand.
■ Only one idea per card.
■ The more ideas the better.
■ No criticism of any idea.
Criteria for Good Questions
■ Induce curiosity.
■ Encourage positive thinking.
■ Strive for consensus.
■ Prevent termination of discussion.
Facilitator’s Role
■ Create pleasant, informal atmosphere.
■ Lead discussion to mobilize group’s creative energy and resolve conflicts.
