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PERFORMATIVE LABOUR
46 Crowley (1998: 17). 85 Wouters (1989).
47 Martin et al. (1998). 86 Sharma and Black (2001).
48 Keily (1991: 4.3). 87 Leidner (1993). 129
49 Sherry et al. (2002). 88 Bolton (2000).
50 Quoted in Tolich (1993: 365). 89 Bolton and Boyd (2003).
51 Sutton and Rafaeli (1988: 464). 90 Wharton (1993, 1999).
52 Rosenthal et al. (1997). 91 Witz et al. (2003: 37). See also, Nickson
53 Ogbonna and Wilkinson (1990: 10). et al. (2001).
54 Leidner (1993: 73). 92 Quoted in Witz et al. (2003: 48).
55 Royle (2000: 63–4). 93 Quoted in Witz et al. (2003: 39).
56 Fantasia (1995). 94 Van Maanen (1991: 59–60).
57 Kincheloe (2002: 32). 95 Quoted in Lainsbury (2000: 96)
58 Rushe (2003). 96 Davis (1997: 89–90).
59 Leidner (1993: 54). 97 Peñaloza (1999: 371).
60 Reiter (1996: 136). 98 Crang (1994).
61 Quoted in Reiter (1996: 136). 99 Russell and Tyler (2002: 628).
62 Quoted in Talwar (2002: 97–8). 100 Pine and Gilmore (1999).
63 Quoted in Leidner (1999: 82). 101 ‘Shopology’. Second of two television
64 Hall (1993). programmes shown on BBC2 on
65 Butler and Snizek (1976). September 9 2001.
66 Jones et al. (1997: 544). 102 Davis (1997: 91).
67 Guerrier and Adib (2000: 697). 103 Pine and Gilmore (1999: 157).
68 Guerrier and Adib (2000: 701). 104 Quoted in du Gay (1996: 120).
69 Taylor (1998). 105 Russell and Tyler (2002: 627).
70 Frenkel et al. (1999: 70). 106 Keily (1991: 4.3).
71 Bain and Taylor (2000: 10–11). 107 Witz et al. (2003: 39).
72 Quoted in Callaghan and Thompson 108 Crang (1994).
(2002: 240). 109 Peñaloza (1999: 377–8).
73 Quoted in Callaghan and Thompson 110 Ritzer and Stillman (2001).
(2002: 241). 111 Urry (2002: 122).
74 Callaghan and Thompson (2002). 112 Handler and Gable (1997: 18).
75 Dibb (1995: 270). 113 Kirshenblatt-Gimblett (1998: 192).
76 Coe (1996: 112). 114 Halewood and Hannan (2001).
77 Davis (1997: 90). 115 Heise (1994: 18).
78 Davis (1997: 91). 116 Disney Institute (2001: 62).
79 Desmond (1999). 117 Disney Institute (2001).
80 Robinson (2003). 118 Shueller (2000).
81 Maguire (2001). 119 Eisman (1993).
82 Sharma and Black (2001). 120 McGill (1989).
83 Leidner (1993). 121 Sturdy (2001).
84 Hochschild (1983).
