Page 244 - The Handbook for Quality Management a Complete Guide to Operational Excellence

230 P r o c e s s C o n t r o l S u p p l y C h a i n M a n a g e m e n t 231

Participating Departments
Product Quality
Activity Design Purchasing Control
Establish a vendor quality policy X X XX
Use multiple vendors for major procurements XX
Evaluate quality capability of potential X X XX
vendors
Specify requirements for vendors XX X
Conduct joint quality planning X X
Conduct vendor surveillance X XX
Evaluate delivered product X XX
Conduct improvement programs X X XX
Use vendor quality ratings in selecting XX X
vendors

(Juran and Gryna, 1980)
where X = shared responsibility XX = primary responsibility
Table 11.1 Responsibility Matrix for Vendor Relations

approach has been replaced by third-party audits such as ISO 9000. The
vendor quality survey usually involves a visit to the vendor by a team from
the buyer prior to the award of a contract, for this reason it is sometimes
called a “pre-award survey.” The team is usually composed of representa-
tives from the buyer’s design engineering, quality control, production, and
purchasing departments. The quality control elements of the survey usu-
ally include, at a minimum:
• Quality management
• Design and configuration control
• Incoming material control
• Manufacturing and process control
• Inspection and test procedures
• Control of nonconforming material
• Gage calibration and control
• Quality information systems and records
• Corrective action systems

The evaluation typically employs a checklist with a numerical rat-
ing scheme. A simplified example of a supplier evaluation checklist is
shown in Fig. 11.1. When conducted at the supplier’s facility, it is known
as a physical survey.

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