Page 3 - The Handbook for Quality Management a Complete Guide to Operational Excellence
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About the Authors
Thomas Pyzdek is a Six Sigma consultant with
more than 40 years of experience in the field. His
clients include Ford, McDonald’s, Intuit, Boeing,
Seagate, Avon Products, and many other
companies. Mr. Pyzdek is a recipient of the
American Society for Quality Edwards Medal for
outstanding contributions to the practice of
quality management and the E.L. Grant Medal
for outstanding leadership in the development
and presentation of meritorious educational
programs in quality. He has also received a Lean
Six Sigma Leadership award from the American
Quality Institute.
Paul Keller is president and chief operating
officer with Quality America, Inc. He has
developed and implemented successful Six
Sigma and quality improvement programs in
service and manufacturing environments. He is
the author of several books, including The Six
Sigma Handbook, Third Edition (coauthor), and
Six Sigma Demystified.
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