Page 461 - The Handbook for Quality Management a Complete Guide to Operational Excellence

448 A p p e n d i x D S i m u l a t e d C e r t i f i c a t i o n E x a m Q u e s t i o n s 449

176. The Define stage of DMAIC:
a. is linked with the project charter and provides input to the
Measure stage.
b. stands alone in the methodology, but is always necessary.
c. is not necessary when the project is mandated by top management.
d. none of the above
177. The Control stage of DMAIC:
a. is only used when you need to define control chart parameters.
b. allows the improvements to be maintained and institutionalized.
c. is only needed if you have ISO 9000 certification.
d. none of the above

178. A top-down deployment of Six Sigma projects:
a. is discouraged because projects get delayed by other management
commitments.
b. undermines the project sponsors.
c. emphasizes projects that line workers feel are important.
d. ensures that projects are aligned with the top-level business strategy.

179. Which of the following are NOT parts of Deming’s system of profound
knowledge?
a. Constantly evaluate all employees
b. Appreciation for a system
c. Knowledge about variation
d. Theory of knowledge

180. Which of the following are NOT one of Deming’s 14 points?
a. Institute a vigorous program of education and self-improvement.
b. Put everybody in the company to work to accomplish the
transformation. The transformation is everybody’s job.
c. Eliminate slogans, exhortations, and targets asking for zero defects
or new levels of productivity.
d. None of the above.

181. Examples of hidden factory losses include all of the following except:
a. capacity losses due to reworks and scrap.
b. stockpiling of raw material to accommodate poor yield.
c. rush deliveries.
d. All of the above are examples of hidden factory losses.
182. An invoicing process generates only ten to fifteen orders per month.
In establishing the statistical control of the invoice process:
a. use a subgroup size of one.
b. use a subgroup size of five, which is generally the best size.
c. use a subgroup size of ten.
d. use a subgroup size of fifteen.

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