Page 462 - The Handbook for Quality Management a Complete Guide to Operational Excellence

448 A p p e n d i x D S i m u l a t e d C e r t i f i c a t i o n E x a m Q u e s t i o n s 449

183. Effective leaders:
a. share many of the same traits and responsibilities as effective
managers.
b. have a vision for the organization.
c. are best suited for designing the processes and systems for daily
operations.
d. all of the above

184. Effective managers:
a. share many of the same traits and responsibilities as effective leaders.
b. have a vision for the organization.
c. are best suited for designing the processes and systems for daily
operations.
d. all of the above
185. Management training should include:
a. coaching skills.
b. theory and practice of organizational systems.
c. conflict resolution skills.
d. all of the above

186. Which of the following is NOT one of Deming’s 14 points?
a. Drive out fear.
b. Create constancy of purpose.
c. Hold management accountable for meeting the business’s
numerical goals.
d. Improve constantly and forever each process for planning,
production, and service.

187. The management team has decided that there are three criteria for
choosing projects, with their relative importance weighting shown in
parenthesis:
• Financial benefit/cost ratio (0.3)
• Perceived customer benefit (0.5)
• Safety benefit (0.2)
Four projects have been reviewed relative to these criteria, with the
scores for each criterion shown in the following table.
Project Fin. Benefit/Cost Ratio Customer Benefit Safety
Benefit
A 120 140 30
B 80 200 25
C 100 100 45
D 140 70 65

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