Page 463 - The Handbook for Quality Management a Complete Guide to Operational Excellence

450 A p p e n d i x D S i m u l a t e d C e r t i f i c a t i o n E x a m Q u e s t i o n s 451

Which project should be selected?
a. Project A
b. Project B
c. Project C
d. Project D

188. Joe’s project seemed to be going along well until the project team
started to implement the solution. At that point, a department that
hadn’t been involved, but will be affected, starting raising objections
and pointing out problems with the proposed solution. This indicates:
a. the team should immediately get the sponsor involved to settle the
disagreements.
b. the department is afraid of change and needs to be told to accept
the team’s findings.
c. the department should have been identified as stakeholders early
on and included in the project team or the team’s problem
solving sessions.
d. choices a and b

189. Bob, a team leader, is having trouble getting buy-in from various
members of the team. In one particular problem-solving meeting,
these team members didn’t seem to listen to any of Bob’s ideas,
and were insistent that their ideas were more credible. Some
reasonable advice to Bob would be:
a. Replace the team members with those more willing to work as team
players.
b. Work on his communication skills, display interest for others’ ideas,
and use data to determine which ideas have the most merit.
c. Ask their managers or the project sponsor to persuade them to get
on board.
d. choices a and c

190. A particular project has many stakeholder groups. In an attempt
to keep the team size at a reasonable level, some of the non-key
stakeholder groups were not included in the team. As a result:
a. the team leader can boost buy-in from these groups by bringing
credible group members into the problem-solving as ad hoc team
members.
b. the team leader should also restrict the distributed progress reports
to only the key groups represented in the team to prevent confusion
and interference on the part of the non-key groups.
c. the sponsor should ensure that the concerns of the non-key groups
are met by the team recommendations.
d. all of the above

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