Page 476 - The Handbook for Quality Management a Complete Guide to Operational Excellence
P. 476
462 R e f e r e n c e s R e f e r e n c e s 463
Webster’s New Universal Unabridged Dictionary. (1989). New York: Barnes
and Noble Books.
Wendel, P. (1996). “The European quality award: and how Texas Instruments
Europe took the trophy home,” The Quality Observer, January.
Willborn, W. (1993). Audit Standards: A Comparative Analysis, 2nd edition.
Milwaukee, WI: ASQ Quality Press.
Wilson, P.F., Dell, L.D., and Anderson, G.F. (1993). Root Cause Analysis: A
Tool for Total Quality Management. Milwaukee, WI: ASQ Quality Press.
Womack, J.P. and Jones, D.T. (1996). Lean Thinking: Banish Waste and Create
Wealth in Your Corporation. New York: Simon and Schuster.
Zaremba, A.J. (1989). Management in a New Key: Communication in the Modern
Organization. Norcross, GA: The Institute of Industrial Engineers.
22_Pyzdek_Ref_Ch22_p455-460.indd 463 11/9/12 5:34 PM

