Page 480 - The Handbook for Quality Management a Complete Guide to Operational Excellence

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Buffers, 91–92, 98 Causes:
Building buy-in, 248–249 assignable, 163
Bureaucratic model, of organization, 1, 5, chance, 161
37 root, 221
Burt, D. N., 239 special, 35, 163, 176, 186, 191, 202
Business: Cause and effect, 11, 35, 194
changing environment, 9t diagrams, 318–319, 340
core, 37 cause enumeration, 319
functions: process production class, 320f
product liability, 24–28 Cause-and-effect diagram with the addic-
regulatory issues, 24 tion of cards (CEDAC), 319
safety, 23–24 CCR. See Capacity Constrained Resource
model capabilities, 73 CCW. See Customer contact workers
results, 51 CEDAC. See Cause-and-effect diagram with
value added activities, 308 the addiction of cards
Business-integrated quality systems, 1 Center for Food Safety and Applied Nutri-
approaches to quality, 33–56 tion, 24
customer-focused organizations, Center for Management and Organization
59–64 Effectiveness, 396
organizational structures, 5–13 Certification, 236
quality function, 17–29 professional, 392
Business-level projects, 262–263 simulated, 416–454
Buy-in, 253 CF. See Cash flow
building, 248–249 Chain of command, 11, 375
Chance cause, 161
C Changes:
c charts, 186–189 barriers to, 249–250
Calibration, 301 personal, 250f
Camp, R. C., 132 planned, 193f
Capability: Change agents:
indexes, 204–207 informal, 247
studies, 200–207 mechanisms used by, 248–254
vendor quality, 230–233 official, 246
Capacity Constrained Resource (CCR), 91 Change management, effective, 245–263
Capital Mortgage Insurance, GE, 53 goals, 247
“The Card Drop Shop” (game), 360–361 mechanisms used by change agents,
Carder, B., 354 248–254
Carlzon, J., 114 project development, 254–263
Carrots and sticks, 370 roles, 246–247
CARs. See Corrective action requests Channel, 73
Cartels, 239 Characteristics, classifications of, 223–226
CASE. See Coordinated Aerospace Supplier Charts. See also Control charts
Evaluation c charts, 186–189
Case study, 113 of customer-focused organizations, 60f
survey development, 121–127 EWMA, 175
Cash flow (CF), 101 flowcharts, 295–296, 337
Category labels, 298 Gantt, 272–273, 272f

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