Page 484 - The Handbook for Quality Management a Complete Guide to Operational Excellence

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Designed experiments, 332–333 E
Desk audits, 216 Earliest time of completion, 276–279, 277t
Desk surveys, 232 EC. See Evaporating Cloud
Detection, 145 Eckes, G., 389
Deviations, 191, 226 Economic Control of Quality Manufacturing
Diagrams: (Shewhart), 160
arrow, 273–275 Edosomwan, J. A., 59
cause-and-effect, 318–319, 320f, 340 Education, 248. See also Training
Pareto, 269–270 Effect analysis, 340
scatter, 319–324 Effective change management,
constructing, 321 245–263
of curvilinear relationship, 324 goals, 247
example of, 321, 322f mechanisms used by change agents,
interpretation guide, 323f 248–254
pointers for using, 321–324 project development, 254–263
raw data for, 322f roles, 194
regression and correlation analysis and, Effective communication, 59
324–326 Effective reward systems, 355–356
value of, 326f Effectiveness measures, 353
spaghetti, 310 EFQM. See European Foundation for
Diffused preferences, 112 Quality Management
Dillman, D. A., 126 Ego needs, 369
Direct costs, 283f Einstein, Albert, 78, 295–296
Dis-satisfiers, 370 Elevation:
Discrete data, 193f ineffective, 85–86
Dispersion, measures of, 156t of system’s constraint, 84–85, 259
Dissent, 253 Employees:
Diversified organization, 13 performance evaluation of, 385–393
DMADV. See Define, Measure, Analyze, rewarding, 62
Design, and Verify Empowerment, 115
DMAIC. See Define, Measure, Analyze, EMS. See Environmental management system
Improve, and Control Enabler criteria (EFQM), 50
Documentation, 216 End user, 108
Dodge-Romig Sampling tables, 159 Entrepreneurial organization, 12
Dow, 390 Enumerative studies, 155–158
Dow Jones Industrial Average, 36 Environment, changing, 9t
Doyle, M. F., 239 Environmental management system (EMS),
DPMO. See Defects per million opportuni- 28
ties Ergonomics, 342
Drift, 190–191, 191f Errors:
Drum, 91, 98 inadvertent, 341–342
“Drum-Buffer-Rope” (DBR), 90–94, 95f in linear model, 327f
Dummy activities, 274 reduction of, 309
Duration, 10 standard, 327, 329
Dysfunctional process symptoms and dis- technique, 342–343
eases, 255t willful, 343–344

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