Page 488 - The Handbook for Quality Management a Complete Guide to Operational Excellence

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Lean tools, 338–339 Management (Cont.):
Learning organization, 76 14 points theory, 34–36
Least-squares fit, 326–327 generations of, 378–379
Legal theories: of human resources, 363–365
fundamental terminology, 25t–26t management styles, 375–380
product liability and, 24–28 motivation theories and principles,
Level loading, 311 367–371
Lewis, C. I., 35 micromanagement, 378
Likert, 121 participatory, 37, 376–377
Linear models, 325–326 of people, 50
error in, 327f of relationships, 117
Linear regression, 327 responsibility, 45
Linear relationship, 324 styles, 375–380
Linearity, 302, 303f support strategies:
LL Bean, 131 effective, 251–254
Location: ineffective, 251
measures of, 156t underlying assumptions of, 79–80
tasks, 314 Management by wandering around
Logical thinking process, 88–89 (MBWA), 215, 378
Lot traceability, 225 Managing Personal Growth (MPG), 390
Lower control limit (LCL), 162 Market:
constraints, 79
M influences, 33
Macabe approach, 317 niches, 111
Machine organization, 12 segmentation, 110–111
Machinists, 7 share, 21
Maintenance customers, 109 Marketing:
Maintenance roles, 290, 291t customized, 111
Major characteristics, 223 mass, 110
Malcolm Baldrige National Quality Award, Marketplace, changing pattern of, 11
39, 45–48, 51, 133 Maslow, A. S., 355, 369–370, 396
model of management, 47f Mass marketing, 111
scoring weights, 46t Mastery, 321, 415
Malcolm Baldrige National Quality personal, 379
Improvement Act of 1987, 45–48 Materials:
Manageable bites, 75 constraints, 79
Management, 292. See also Change manage- control, 221–223
ment; Supply chain management customer-supplied, 224
constraints, 74, 258–259 identification of, 224
basic principles and concepts, 78–87 purchased, 224
Five Focusing Steps, 82–85 segregation practices, 225
measurement, 99–102 Matrices:
tools of, 87–98 criteria weighing, 257f
cross-functional, 37 organizations, 9f
decreasing returns of, 5 cross-functional structure, 9–10
environmental system, 28 horizontal structures, 10–12

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