Page 490 - The Handbook for Quality Management a Complete Guide to Operational Excellence

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New operating and design conditions, 337–340 Organization (Cont.):
Newton, Isaac, 78 leaders, 68
Nietzsche, Friedrich, 80 learning, 76
NIST. See National Institute of Standards metrics, 140–142
and Technology phase, 315
Nominal scale, 298 structures, 5–13, 248–249
Non-conformance, 383 cross-functional, 9–10, 9f
Non-constraints, 83–84 functional/hierarchical, 9–10
Nordstrom, 69 general theory of, 5–6
Noreen, E., 104 horizontal, 10–12
Normal distribution, 195f matrix, 9f
zone lines, 196f six basic parts of, 6f
Norming stage, of group development, 289 support, 54
NP. See Net profit surveys, 72
np charts, 180–181 vision, 67–69
OSHA. See Occupational Safety and Health
O Administration
Objectives, 394–395 Outliers, 330
Observations, 164, 329 Outputs, 295
Occupational Safety and Health Administra-
tion (OSHA), 24, 133 P
Occurrences-per-unit: p charts, 176–180
average, 181–186 Pain signals, 255
counts of, 186–189 Parallel activities, 275f
OE. See Operating Expense Parent companies, 38
Office of System Safety, 24 Pareto analysis, 146, 269
Official change agent, 246 example, 270f
OJT. See On-the-job training raw data for, 270t
Olay, 73 Pareto diagrams, 269–270
On-the-job training (OJT), 357, 358–359 Pareto principle, 78, 254
One-Minute Manager (Blanchard), 78 Pareto Prioritization Index (PPI), 255–256,
Open-ended questions, 119 256t
Operating Expense (OE), 100–104 Parkinson’s Law, 95
Operations-level projects, 263 Part manufacturing, discrete, 164
Opportunities, 69–70 Participatory management, 37
Ordinal variables, 299 style, 376–377
Organization. See also Traditional Partnerships, 237–239
organizations Pastoral Personnel Services Staff, 391
assessment, 139–149 Patient-focused labor, 10, 10f
bureaucratic model of, 1, 5, 37 Patton, George, 222
forms, 12–13 PDCA. See Plan-Do-Check-Act
adhocracy, 13 PDPC. See Process decision program charts
diversified, 13 PDSA. See Plan-Do-Study-Act
entrepreneurial, 12 Peer coaching, 397–398
machine, 12 People management, 50
professional, 12–13 People satisfaction, 50

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