Page 495 - The Handbook for Quality Management a Complete Guide to Operational Excellence
P. 495
482 I n d e x I n d e x 483
Space reduction, 338 Strengths and Weaknesses to External
Spaghetti diagram, 310 Opportunities and Threats (SWOT),
Sparrows Point plant, 94 69–70, 70f
SPC. See Sources of process variation Stretch goals, 267
Special causes, 35, 163, 176, 186, Strict liability, 26–27
190, 191 Strict liability in tort, 27
removing, 202 Student syndrome, 95
Special processes, 236–237 Subgroups:
Specifications, 196–200 equations, 165, 166–167
Spiral of progress in quality, 12–13f expected number of, 174
Sponsors, 246, 247f, 253, 270 rational, 163–164
Stability, 301–302, 303f sizes, 165, 173–174
Stakeholder buy-in, 252–253 Suboptimal performance, 11
Standard deviation, 156t Subordination, of system’s constraint, 83–84,
control charts, 167–170 259
Standard error, 327, 329 Summary matrices, 257f, 258
Standard normal curve, area under, Suppliers:
407–411 constraints, 79
Standard operating procedures (SOPs), 38, customer-supplier appraisals, 389–390
248–249 evaluation, 141
Standardization, of work instructions, relationships, mutually beneficial, 45
339 two-party audits and, 215
Standardized residuals, 330 Supplier-Inputs-Process-Outputs-Customer
Stapp, Eric H., 42 (SIPOC), 285, 286f
Starvation, 91 Supply chain management, 230–239
Statistics: partnership and alliances, 237–239
analysis, 202–204 post-award surveillance, 234–235
descriptive, 155, 156t special processes, 236–237
process control, 234 vendor control quality, 230
Statistical control charts, 160–165 vendor quality planning,
Statistical methods, 36 233–234
Status, identification of, 224 vendor rating schemes, 235–236
Steering committees, 21 Support, 253
Stories, 69 Surveillance audit, 217
Storming stage, of group development, Surveys, 117–127
289 desk, 232
Strategy, 50 developing questions, 119
Strategic planning, 67–104 development case study, 121–127
organizational vision, 67–69 internal quality, 218
possibilities-based strategic decisions, organizations, 72
72–74 pre-award, 231
strategic development using constraint response types, 119–121
theory, 74–104 sample, 113
strategic styles, 71–72 Suspected differences, 194f
strategy development, 69–71 SWOT. See Strengths and Weaknesses to
Stratification, 323 External Opportunities and Threats
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