Page 492 - The Handbook for Quality Management a Complete Guide to Operational Excellence

478 I n d e x I n d e x 479

Process-based organization structures, 10–12 Projects:
Process control: big approach, 38
capability studies, 200–207 buffers, 98
quality audits, 211–226 business-level, 262–263
statistical, 234 charters, 270–281
supply chain management, 230–239 critical path, 276–279
using specifications of, 196–200 network charts, 273–276
Process decision program charts (PDPC), sample, 271f
281, 340, 341f schedule slippage, 279–281
Process-level projects, 263 scheduling, 272–281
Process production cause-and-effect dia- definition, 267–284
gram, 320f charters, 270–281
Process variation: cost considerations, 281–284
acceptance sampling, 158–159 Pareto diagrams, 269
descriptive statistics, 155, 156t resources, 281
enumerative and analytic studies, 155–158 work breakdown structure, 268
process capability studies, 200–207 development, 254–263
sources of, 314–324 selecting projects, 254–255
specifications for process control, operations-level, 263
196–200 process-level, 263
statistical control charts, 160–165 Proportion defective, 176–180
Procter & Gamble, 73 PRT. See Prerequisite Tree
Product: Psychology, 36
audits, 212–213 Purchased materials, 224
control, 221–223 Pyzdek, T., 258
descriptions, 229
evaluation, 234 Q
liability, 24–28 QC. See Quality control
realization, 45 QFD. See Quality function deployment
Product-based organization structures, Quality. See also Business-integrated quality
10–12 systems
Production: activities, 12f, 13f
mechanization, 7 approaches to, 33–56
process production class, 320f audits, 211–226
scheduling, 90–94 auditor qualifications, 217–218
Productivity, 99 book results, 213t
Professional certification, 392 characteristics and, 223–226
Professional development, 393–395 conducting, 216–221
Professional organization, 12–13 desk, 216
Profits, 67–68 internal, 215
net, 101 internal quality surveys and, 218
Profit Impact of Market Strategy (PIMS), planning, 216–221
22–23 post-audit activities, 220–221
Profitability, 80 pre-award, 217
Profound knowledge, 35 process, 214, 236
Program Evaluation and Review Techniques product, 212–213
(PERT), 273, 276 process, and materials control, 221–223

23-Pyzdek_Index_p465-486.indd 479 11/16/12 5:15 PM